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Person Directed:
Person-centered customer-driven supports and services, which are driven by consumer choices and focus on inclusion in the community.

Commitment to Quality:
Systematized implementation of quality improvement initiatives in every area of service provided to improve services, add value, enhance efficiency and contain cost.

Loyalty and Trust:
Building credible and trustworthy working relationships with all internal and external customers/persons in the community network working for outcomes that are measurable, meaningful, and respectable.

Compassionate Participation:
Participating in the collaborative and network of internal and external customer supports with compassion and sensivity for fears or concerns needing clarification or resolve.

Communication:
Working to improve deficiencies in the communication process, through listening, surveying, responding and exchanging information and ideas for improvement.

Encourage Change:
Progressive approach toward learning and training acclamation that is focused on the changing environment and necessary adaptability of managed behavior health care collaborations/networks.

Empowerment:
Empowering all persons including customers, employees, administrative personnel and external customers to be flexible and able to make decisions based on a flow of sufficient information and access to a seamless system of supports and services.

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